PAES Sales team survey, October Roundtable

Tell us what would actually help

This takes about ten minutes and it goes to Rory and Duke, nobody else. We are putting the Roundtable agenda together and we would rather build it around what you are running into than what we assume.

Where a question asks for examples, give us a few rather than one. The specific ones are what we can act on. If a question does not apply to you, say so and move on.

1. What would help you sell more in your territory over the next six months?

A few examples rather than one. Think about what you run into repeatedly, not just the worst thing that happened this year.

2. Where does the quoting and purchase order process slow you down?

What you have to chase, what you explain twice, what you end up doing yourself because it is faster than asking.

3. Training. What is working and what is not?

From the point a customer has bought to the point they are actually using the lab. Scheduling, communication, and what happens when a date moves.

4. Shipping and delivery. Anything we should know?

A few examples if you have them. Not applicable is a fine answer.

5. Support requests

When a customer comes to you with a problem, walk us through what happens next. What do you do with it, do you hear back, and do you end up chasing it to the finish? Give us a few examples.

6. What is the one thing you would fix about how we work together internally?

No wrong answers and nothing off limits.

7. Send us a baby photo

For the Roundtable. Any format, it gets resized automatically.

Your photo